FAQs

SITE FAQs

1. Do I have to register?

Yes. Only registered buyers can view the prices of our items and can place an order with us. Please take note that you must be an owner or a business buyer to be able to use all the features in our website. Access to our website will be granted after we evaluate the business information you submitted. You will be notified within 24 hours after the submission of the application.

2. How do I register?

Step One. Create an account by going to the Create and Account page. The link to this page can be found on the top-most part of the website. Enter all the required information and click on CREATE AN ACCOUNT.

Step Two. An email of confirmation will be sent to you informing you that you have successfully create an account. Please note that accounts created are subject to verification. A sales representative will contact you via email either requesting for a copy of your business license or sales permit, or notifying you of account activation.

To expedite account activation, following your registration, please send us your business license or sales permit by fax to (213) 744-0666 or email it to: sales@newyorkersapparel.com

3. What is your minimum order requirement per style?

Our items are not pre-packed therefore there are no minimum quantity orders per style.

4. How can I pay for my order?

Our main method of payment is via Credit Card. Once you have placed an order online, fill out the Credit Card Authorization Form that can be downloaded on our Forms Page. Once you have filled out the form, kindly fax it to (213) 744-0666.

We accept all major credit and debit cards.

For fraud protection, we require the credit card billing and the shipping address to match. If these do not match, kindly call your bank and add the shipping address as your credit card secondary billing address.  

We also accept payments via PayPal. For more information, please email ap@newyorkersapparel.com


5. How are orders shipped?

Domestic Orders

Our preferred carrrier is UPS, and by default all orders are shipped via UPS unless a different carrier is requested. Kindly indicate in Order Instructions/Comments if you would prefer to use a different carrier upon placing an order.

Please note that the shipping charge reflected on the order is just an estimate provided by UPS.com.

International Orders

International orders are usually shipped either by USPS or FedEx, unless customer specifies a different carrier. We can also work with your broker or freight forwarder.

If you would like us to work with your broker or freight forwarder, kindly provide broker or freight forwarder information in Order Instructions/Comments upon placing an order.

6. How can I check the status of my order?

To check the status of your order, go to MY ACCOUNT (found on the upper right hand corner of the website) and go to VIEW ORDER STATUS. A list of orders placed will be displayed. Shipped orders will have the tracking numbers.   

7. Do you Private Label?

We can change the garment labels on the merchandise for a nominal fee. We have our own New Yorker's Apparel garment label, or you can supply us with your store's labels. We do not manufacture or design labels. Please contact your sales representatives for more information.

8. What is the turn-around time for Private Label?

It usually takes us about 1-2 business days to change labels. Please contact your sales representatives for more information.

9. Can I cancel my order?

Orders can only be cancelled before the customer credit card is charged.

10. Disclaimer

- The condition of a given item will be stated as accurately and knowledgeably as possible in the items description.
- If You have any questions about a particular pieces materials, condition or fit, please contact us prior to purchasing the item.